Billing and Payment Policy

Billing and Payment Policy

Effective from 1 January 2025

Purpose

This policy outlines the terms and conditions for invoicing and payment to ensure clarity, efficiency, and mutual understanding between Ausjet Holding Pty Ltd and its customers.

Scope

This policy applies to all transactions between Ausjet Holdings Pty Ltd and its customers, unless alternative arrangements are agreed upon in writing.

Billing Terms

  1. Invoices
    • All invoices will be issued at the time of purchase or delivery of goods/services unless otherwise agreed.
    • Invoices will include all necessary details, including a description of goods/services provided, total amount due, payment terms, and payment methods.
  2. Invoice Delivery
    • Invoices will be sent electronically via email to the designated email address provided by the customer.

Payment Terms

  1. Standard Terms
    • Payment is due in full within 30 days of the End of Month following invoice issue date unless otherwise agreed in writing.
    • Accepted payment methods include electronic funds transfer, Visa, Mastercard and American Express.
  2. Early Payment Discount
    • Customers who make full payment within 10 days of the invoice issue date will receive a 2% discount on the total invoice amount.
    • The discount will only apply to payments made directly to Ausjet Holdings Pty Ltd using the accepted payment methods and must be received within the 10-day period to qualify.
  3. Late Payments
    • Payments not received by the due date will incur a late payment fee of 2.5% and an accounts admin fee of $25 per month, applied to the outstanding balance.
    • Continued non-payment may result in account suspension and/or referral to debt collection agencies.

Disputed Invoices

  • If a customer disputes an invoice, they must notify Ausjet Holdings Pty Ltd in writing within 7 days of receiving the invoice.
  • Disputed amounts will be investigated, and any agreed adjustments will be applied to the account.

Refunds and Credits

  • Refunds or credits for overpayments or returned goods/services will be processed as per the refund policy which you can find here.
  • Early payment discounts will not apply to refunded or credited amounts.

Responsibilities

  • Customer Responsibilities: Ensure timely review and payment of invoices and notify us promptly of any disputes or changes to payment information.

Contact Information

For billing inquiries or payment arrangements, please contact:
Ausjet Holdings Pty Ltd – Accounts Team
E: accounts@ausjetinks.com.au
P: (07) 3823 5433