Important Product Information

Important Product Information

Earlier this week a major printer manufacturer released an automatic update or change to the firmware inside particular printers. This change has resulted in the following cartridges being recognised as 'damaged or not recognised' in those printers. The truth of the matter is that these cartridges may no longer work in the impacted printer.

Impacted Product

PH-950BXL
PH-951CXL
PH-951MXL
PH-951YXL
PH-950BXL-1P
PH-951CXL-1P
PH-951MXL-1P
PH-951YXL-1P
SETHP950
PH-970BkXL
PH-971CXL
PH-971MXL
PH-971YXL
PH-970BKXL-1P
PH-971CXL-1P
PH-971MXL-1P
PH-971YXL-1P
SETHP970
PH-934XLBK
PH-935CXL
PH-935MXL
PH-935YXL
PH-934XLBK-1P
PH-935XLC-1P
PH-935XLM-1P
PH-935XLY-1P
SET4-PH934

It's important to remember that this is not a fault with the product itself but a change from the printer manufacturer that has made the chip not workable. We have removed all stock for sale and we recommend you do the same until a solution is found. This is not just related to 'Ausjet' but it is a worldwide problem.

Your only working immediate solution we are aware of is to use the genuine cartridge. We will keep you updated and advise of return or replacement details as soon as possible.